Home | Customer Help

Find the help you need

ecoeats is here to help. Can't find what you need? Contact us on customer.support@ecoeats.uk.

🥗 Placing an Order: Step 1: Placing the address pin When ordering through ecoeats, we ask you to indicate your location...; Fees • Opening Times • Veggie Mode
💎 Rewards: Earn rewards when ordering from your favourite restaurants!
👭 Friends: Make friends, share gifts of food and more.; Send Gifts to Friends • Refer a Friend
🎁 Gift Cards: How do I purchase gift cards? You can purchase gift cards in the Account Credit section of the...
🐵 Managing your Account: Your ecoeats account can be managed via the account tab on the ecoeats app, or via the account page...; Updating or Adding a Profile Picture • Changing your Name • Updating and Verifying your Phone Number • Managing your Payment Methods • Managing your Addresses
🆘 Contact Us: For collection orders, or to attempt to change any order, please first contact the restaurant...; My food is cold! • My food hasn't arrived! • I've received the wrong order • Something is missing from my order! • Support Schedule
📱 Technical Issues: Unable to Create an Account • Not receiving password reset email • Report a Bug • The Website isn't Working
🗿 About ecoeats: Which restaurants do you work with? • Our Story • Our Team
Submit Feedback: We're always looking to improve. Send feedback about ecoeats to us using our form:...
👮‍♂️ Legal: Privacy Policy • Terms & Conditions of Use
🔮 Fees: 🚵 Delivery Fee This fee is for delivery. It's size may depend on how far you are from the...
⏰ Opening Times: Collection 24/7* Delivery Dundee 10.30am-8.30pm, 7 days a week* St Andrews 10.30am-9pm, 7 days a...
🌱 Veggie Mode: Looking for Vegan or Vegetarian options? Enable 'Veggie Mode' on any ecoeats menu by clicking the...
🤝 Send Gifts to Friends: How do I send gifts to friends? Use the Send Gift button to access the gift screen. You can purchase...
🤟 Refer a Friend: Press the 'Earn £10 Banner' to refer a friend! Ts & Cs ecoeats retains full control over the...
📸 Updating or Adding a Profile Picture: Adding a profile picture can make it easier for our riders to find you when you order food with us....
👋 Changing your Name: To change your name, navigate to the profile tab on the account page. From here, click on the name...
📞 Updating and Verifying your Phone Number: Riders and our team may need to contact you during an order, and adding your phone number is the...
💳 Managing your Payment Methods: Adding a Payment Method To add a new payment card, go to the cards tab on the ecoeats...
📍 Managing your Addresses: Adding a New Address To add a new address, navigate to the profile tab on the account page on our...
🧊 My food is cold!: For collection orders, please first contact the restaurant directly. You can contact us via the app...
😕 My food hasn't arrived!: Check the order tracker to find the status of your order. You can contact us via the app from the...
❌ I've received the wrong order: For collection orders, please first contact the restaurant directly. You can contact us via the app...
❓ Something is missing from my order!: For collection orders, please first contact the restaurant directly. You can contact us via the app...
👩‍💼 Support Schedule: Our support team operates during our delivery opening hours 7 days a week. Your query is important...
🏍️ Unable to Create an Account: Please ensure you have completed all of the necessary fields and that your information is valid and...
📧 Not receiving password reset email: Is it possible that... You registered for ecoeats using a different email address. A password reset...
🐛 Report a Bug: Found a problem with one of our apps? Please let us know!...
🌐 The Website isn't Working: If you're experiencing website issues, please try the following: Ad blockers can occasionally...
💖 Which restaurants do you work with?: Ecoeats only signs independent restaurants. We seek out only fantastic indie restaurants in terms...
📖 Our Story: University of St Andrews students Phil and Stewart cooked up ecoeats to make takeaway better. It...
Our Team: ecoeats is a student-founded startup based in St Andrews. Our team is small, but rich in knowledge,...
Privacy Policy: Who are we? Ecoeats is a trading name of GREEN ZOOM LIMITED. We attach importance to the privacy of...
Terms & Conditions of Use: GREEN ZOOM LIMITED (trading as Ecoeats) is a company incorporated in Scotland with company number...; Gift Card, Top Up, Gift Items & Credit Refund Terms & Conditions
Gift Card, Top Up, Gift Items & Credit Refund Terms & Conditions: Top Up When you top up your ecoeats account, you purchase and are issued a Gift Card in an amount of...

Want to join ecoeats?Change the world with us

Sign up your Restaurant

Deliver with us

More